In the extension settings you can configure routing. If an employee is not available, the call can be directed to his mobile phone number. This function is not necessary for all cases. For example, clients often ask to turn it off for internal calls.
Go to the “System” section -> “System file customization”
"System file customization" section
Select the file “/etc/asterisk/extensions.conf” to edit.
"Extensions.conf" file
Select the “Add to end of file” mode.
“Add to end of file” mode
Add the code to the second field:
Code for "extensions.conf" file
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[internal-users-custom]
exten => _X!,1,ExecIf($[ "${FROM_DID}x" == "x" ]?Set(__QUEUE_SRC_CHAN=${CHANNEL}))
same => n,return
