> For the complete documentation index, see [llms.txt](https://docs.mikopbx.com/mikopbx/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mikopbx.com/mikopbx/english/faq/incoming-routing/allow-additional-dialing-of-the-internal-number-in-the-queue.md).
# Allow additional dialing of the internal number in the queue
Such a need may arise in many cases, For example, when a client is tired of waiting on the line, you can offer him to leave a voice message, connect with an internal number known to the client.
1. Go to **System** → **System file custmization**.
System file customization section
2. Open the file "**queues.conf**" for editing
queues.conf
3. In the black window, find the queue section that you need to configure
Queue section
4. Select the "Add to End of File" mode. Add a similar section with the prefix (+) :
```
[QUEUE-16C8964EE3372C20812A4286183C2BC7](+)
context=internal
```
Code for queues
{% hint style="success" %}
In this example, we have described the internal context, the dialing of all internal numbers is allowed. You can specify the context of the IVR menu, in the format ivr\
{% endhint %}
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