# Allow additional dialing of the internal number in the queue

Such a need may arise in many cases, For example, when a client is tired of waiting on the line, you can offer him to leave a voice message, connect with an internal number known to the client.

1. Go to **System** → **System file custmization**.

<figure><img src="https://835495363-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZ8acWnNlSalIHQjMFu1%2Fuploads%2Fn06cIfMIqk6wJhcxD3gW%2FSystemFileCustomization.png?alt=media&#x26;token=4edfbfbf-6903-46c5-b1b5-d2a62131f59e" alt=""><figcaption><p>System file customization section</p></figcaption></figure>

2. Open the file "**queues.conf**" for editing

<figure><img src="https://835495363-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZ8acWnNlSalIHQjMFu1%2Fuploads%2F9VC17thFvvTMRFFuwEyC%2FqueuesConf.png?alt=media&#x26;token=b0a3454d-3ba0-4f07-94ae-87a0243c5c8b" alt=""><figcaption><p>queues.conf</p></figcaption></figure>

3. In the black window, find the queue section that you need to configure

<figure><img src="https://835495363-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZ8acWnNlSalIHQjMFu1%2Fuploads%2FdDKppVV9uZ5P2ceIGYiE%2FforSettings.png?alt=media&#x26;token=b6452fc2-b9ae-4ec9-958c-8d6ee4f2a31c" alt=""><figcaption><p>Queue section</p></figcaption></figure>

4. Select the "Add to End of File" mode. Add a similar section with the prefix (+) :

```
[QUEUE-16C8964EE3372C20812A4286183C2BC7](+)
context=internal
```

<figure><img src="https://835495363-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZ8acWnNlSalIHQjMFu1%2Fuploads%2FnXiKtAluB9bKlLUs7G4Q%2FCodeForQueues.png?alt=media&#x26;token=3501a63d-315d-4063-9424-767f1bd37307" alt=""><figcaption><p>Code for queues </p></figcaption></figure>

{% hint style="success" %}
In this example, we have described the internal context, the dialing of all internal numbers is allowed. You can specify the context of the IVR menu, in the format ivr\<InternalNumberIVR>
{% endhint %}