# Allow additional dialing of the internal number in the queue Such a need may arise in many cases, For example, when a client is tired of waiting on the line, you can offer him to leave a voice message, connect with an internal number known to the client. 1. Go to **System** → **System file custmization**.

2. Open the file "**queues.conf**" for editing

3. In the black window, find the queue section that you need to configure

4. Select the "Add to End of File" mode. Add a similar section with the prefix (+) : ``` [QUEUE-16C8964EE3372C20812A4286183C2BC7](+) context=internal ```

{% hint style="success" %} In this example, we have described the internal context, the dialing of all internal numbers is allowed. You can specify the context of the IVR menu, in the format ivr\ {% endhint %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.mikopbx.com/mikopbx/english/faq/incoming-routing/allow-additional-dialing-of-the-internal-number-in-the-queue.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.