> For the complete documentation index, see [llms.txt](https://docs.mikopbx.com/mikopbx/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mikopbx.com/mikopbx/english/faq/incoming-routing/allow-additional-dialing-of-the-internal-number-in-the-queue.md).

# Allow additional dialing of the internal number in the queue

Such a need may arise in many cases, For example, when a client is tired of waiting on the line, you can offer him to leave a voice message, connect with an internal number known to the client.

1. Go to **System** → **System file custmization**.

<figure><img src="/files/tYsBgqXvD9DV5euOc4N0" alt=""><figcaption><p>System file customization section</p></figcaption></figure>

2. Open the file "**queues.conf**" for editing

<figure><img src="/files/5UBR3eusj5PlwcPWZ11J" alt=""><figcaption><p>queues.conf</p></figcaption></figure>

3. In the black window, find the queue section that you need to configure

<figure><img src="/files/98iDOLMAyyR6WZIExpFE" alt=""><figcaption><p>Queue section</p></figcaption></figure>

4. Select the "Add to End of File" mode. Add a similar section with the prefix (+) :

```
[QUEUE-16C8964EE3372C20812A4286183C2BC7](+)
context=internal
```

<figure><img src="/files/WaKjeNMQVQpamvjyiapI" alt=""><figcaption><p>Code for queues</p></figcaption></figure>

{% hint style="success" %}
In this example, we have described the internal context, the dialing of all internal numbers is allowed. You can specify the context of the IVR menu, in the format ivr\<InternalNumberIVR>
{% endhint %}


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