Allow additional dialing of the internal number in the queue

Such a need may arise in many cases, For example, when a client is tired of waiting on the line, you can offer him to leave a voice message, connect with an internal number known to the client.

1. Go to System → System file custmization.

System file customization section

1. Open the file "queues.conf" for editing

queues.conf

1. In the black window, find the queue section that you need to configure

Queue section

1. Select the "Add to End of File" mode. Add a similar section with the prefix (+) :

[QUEUE-16C8964EE3372C20812A4286183C2BC7](+)
context=internal

Code for queues

In this example, we have described the internal context, the dialing of all internal numbers is allowed. You can specify the context of the IVR menu, in the format ivr<InternalNumberIVR>