# 3CX Softphone

**3CX** is a SIP softphone designed for business, offering voice and video calls as well as multichannel call and conference capabilities.

<figure><img src="https://835495363-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZ8acWnNlSalIHQjMFu1%2Fuploads%2FO4gwFFt8t3hLglEgpPsR%2F3cxSoftPhone.jpg?alt=media&#x26;token=8f3af7a7-6648-45d6-bd14-2a8fc6b4a7b3" alt=""><figcaption><p>3CX softphone interface</p></figcaption></figure>

1. **Download and install** the 3CX Softphone from the official website ([link](https://www.3cx.com/voip/softphone/)).

<figure><img src="https://835495363-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZ8acWnNlSalIHQjMFu1%2Fuploads%2FqSJlpbq9XZxBCp1q7StI%2Fmainpage.jpg?alt=media&#x26;token=a145817c-945b-488e-9b80-f3c0f250f163" alt=""><figcaption><p>Start page</p></figcaption></figure>

2. **Add a new SIP account** by clicking "**New**":

<figure><img src="https://835495363-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZ8acWnNlSalIHQjMFu1%2Fuploads%2FCZxdnddcSryYOytlTmRq%2FnewConnection.jpg?alt=media&#x26;token=6be1a5b8-cf70-496c-8afd-1067bab442b2" alt=""><figcaption><p>New SIP-connection</p></figcaption></figure>

3. **Enter the required data** for your SIP connection:

* **Account name** – any arbitrary name
* **CallerID** – employee’s name
* **Extension** – employee’s internal extension number (from the employee card in MikoPBX)
* **ID** – same as the internal extension number (from the employee card)
* **Password** – SIP password (from the employee card)

<figure><img src="https://835495363-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZ8acWnNlSalIHQjMFu1%2Fuploads%2FbEyGlW1ZfY0hzxA21Qo5%2Fcredentials.jpg?alt=media&#x26;token=a43d6ab8-054f-4a83-9bc6-9915ba45eda3" alt=""><figcaption><p>Connection credentials</p></figcaption></figure>

4. In the **"My location"** section, specify your MikoPBX IP address.

* If the softphone is on the **same local network** as MikoPBX, select **"I am in the office - local IP."**
* If you want to connect via the external IP address, choose **"I am out of the office - external IP."**

After entering these details, click **"OK."**

<figure><img src="https://835495363-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZ8acWnNlSalIHQjMFu1%2Fuploads%2FYcm2nbxf7MQdUqdAJRXH%2FmyLocation.jpg?alt=media&#x26;token=ae714adb-5ebc-4f00-994e-f9b1859654fa" alt=""><figcaption><p>"My location" section</p></figcaption></figure>

5. **Select the added account** and click **"OK"**:

<figure><img src="https://835495363-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZ8acWnNlSalIHQjMFu1%2Fuploads%2FSr6R6B89knwnghPAxOCs%2Fconnection.jpg?alt=media&#x26;token=103a0cdc-ca77-462e-8a97-01edcf404617" alt=""><figcaption><p>Steps for choosing SIP connection</p></figcaption></figure>

The softphone will then connect. You can verify the connection by checking the employee’s status indicator in MikoPBX:

<figure><img src="https://835495363-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZ8acWnNlSalIHQjMFu1%2Fuploads%2F9oj6Npb9pfnMimTKFGFJ%2FsuccessfulConnection.jpg?alt=media&#x26;token=2572055a-b6a2-45d4-a144-9a6ec7aab16b" alt=""><figcaption><p>Successful connection!</p></figcaption></figure>
