Call detail records (CDR)

Call History provides a log of all incoming, outgoing, and internal calls. It is located under "Telephony" -> "Call History".

Benefits

The Call History feature in MikoPBX enables users to:

• Display all calls;

• Filter calls based on criteria;

• Visually identify missed calls from the call log;

• Download or listen to call recordings.

Each entry in the call log contains information about:

• The caller’s phone number (Who);

• The recipient’s phone number (To Whom);

• The date and time of the call (Call Date);

• The duration of the call (Duration) – this excludes time spent on greetings or announcements.

Calls marked in red are missed calls. Their duration is logged as zero, and these calls cannot be played back:

For answered calls, users can listen to or download the recording. Call recordings are downloaded locally to your PC in .mp3 format.

Each call log entry provides detailed information about the participants involved.

Filters

The search bar in the Call History page supports the following filters:

1. Phone Number Filter

You can search using either an internal staff number or an external client number.

1. Two Phone Numbers Filter

Enter two phone numbers separated by a space. For example, entering "74952293042 302" will display all answered calls between these numbers. Answered calls are those with a duration greater than 0 seconds, excluding greeting time.

1. Date Filter

When opening the Call History, the log defaults to the current date. To filter for a specific period, select the date range and click Apply.