Extended call history

Purpose

• Display call history

• Filter call history by groups or employees

• Export call history for a selected period to Excel

• Display the line through which the call was made

Module setup

1. Install the module from the Module management section.

2. Enable the module and go to its page.

Once enabled, the module will create a new, optimized table in its own database and begin populating it based on the original call history table.

This new table allows for high-speed queries without overloading the original call history database.

This process takes some time—please wait until it completes.

Licensing

To use the module, a license is required for the host where it will run.

You can purchase a license in our store.

The license key has the format MIKOUPD-00000-00000-00000-00000 and must be activated in the Marketplace → License Management section.

Using the module

Filter panel

• Allows you to set a date range for filtering

• Shows the total number of calls for the selected period

• Quick filter buttons: Incoming, Missed, and Outgoing

• The Search field allows manual entry of a phone number for filtering

• Export to Excel button downloads data matching the current filters

• Save button saves the current filter settings, restoring them next time you open the page

Additional filter

• Filter by employee groups (from the Phone Group Management module)

• Filter by specific employees

Call table

Each call row provides general call details: direction, start time, caller, and callee.

Call status can be one of the following:

• ok – successful call

• transfer – forwarded call

• missed – unanswered incoming call

• no answer – unanswered outgoing call

• client called back – successful incoming call after a missed one

• called back – successful outgoing call to a client after a missed one

• application – call to a dialplan application or service number

Clicking a number in the From or To columns sets a filter in the Search field.

Call Details (Transcript) displays more detailed information:

• Who missed the call

• Who answered the call

• Link to listen or download the recording

• Ring time duration

• Talk time duration