# Setting individual non-working hours for a provider account ## Formulation of the problem In MikoPBX, in the **Call Routing** → **Night and Holiday section**, rules for routing calls outside working hours are configured. These rules apply to all calls, regardless of which company number the client called. It is necessary to set individual non-working hours for the Zadarma provider. Working hours for this provider: from 9.00 to 18.00 Moscow time. ## Solution ### Method 1 1. Go to **Modules** → **Dialplan Applications**. Create a new application (Asterisk dialplan) following the [instructions](/mikopbx/english/manual/modules/dialplan-applications.md). Application parameters take the form:

2. The program code of the created application:

The program code of the application being created

The **ExecIfTime** command executes the specified Asterisk application if the current time matches the specified time specification. If we receive a call from 9:00 to 18:00 on any weekday (Monday to Friday), we redirect the call ([Goto ](https://www.voip-info.org/asterisk-cmd-goto/)command) to 2003. **2003** is the IVR menu number.

Otherwise, the call will be routed to the employee with extension 201. 3. Set up inbound routing rules for the created provider. Go to the **Routing** → **Incoming routing** section. We direct all incoming calls to the created application

### Method 2 1. Find and copy the provider ID. To do this, go to the configuration of the required provider. In our example, this is **SIP-1687941868**

2. Go to **System** -> **System file customization**

3. Open the configuration file **extensions.conf** for editing.

4. Set the "**Add to end of file**" mode. In the black window, add the following code snippet: ```php [SIP-1687941868-incoming-custom] exten => _.!,1,NoOp(check time) same => n,ExecIfTime(00:00-09:00,mon-fri,*,*?Macro(playback-exit,/offload/asterisk/sounds/other/out_work_times)) same => n,ExecIfTime(18:00-23:59,mon-fri,*,*?Macro(playback-exit,/offload/asterisk/sounds/other/out_work_times)) same => n,return ```

In the above code snippet, you need to make the correct context name. Format of the created context: ``` [PROVIDER-ID-incoming-custom] ``` * **PROVIDER-ID** is the value that you saved in the second step of this instruction. In our example, this is **SIP-1687941868.** Working hours are from 9.00 to 18.00, therefore it is necessary to set two intervals for non-working hours: 00:00-09:00 and 18:00-23:59. ### ExecIfTime command Let's analyze the **ExecIfTime** command in more detail. This command executes the specified Asterisk application if the current time matches the specified time specification. In our case, the command plays a sound file located in the **/offload/asterisk/sounds/other/out\_work\_times** directory in MikoPBX. Command syntax: ```php ExecIfTime(times,weekdays,mdays,months?appname[(appargs)]) ``` * **times** - Time ranges in 24-hour format * **weekdays -** Days of the week (mon, tue, wed, thu, fri, sat, sun) * **mdays** - Days of the month (1-31) * **months** - Months (Jan, Feb, Mar, apr, etc.) * **appname\[(appargs)]** - Asterisk command specifying the call parameters In our example, the time range, the range of days of the week are indicated. Instead of specifying days months and months, \* are entered. This symbol means "for all other cases". ```php ExecIfTime(00:00-08:00,mon-fri,*,*?Macro(playback-exit,/offload/asterisk/sounds/other/out_work_times)) ``` --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.mikopbx.com/mikopbx/english/faq/incoming-routing/setting-individual-non-working-hours-for-a-provider-account.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.