# Pause for Queue agent
For the case when an employee has moved away and cannot answer a call, it is convenient to put the agent on pause. For example, an employee dials a special extension number **\*46** and leaves for lunch.
New calls to the employee will stop coming.
When the employee returns, he dials **\*46** again and disables the pause. In modern phones, everything can be reduced to pressing a single button.
1. Go to "**Modules**" -> "**Dialplan Applications**"
Section "Dialplan applications"
2. Create a new dialplan.
Creating a new dialplan
3. Specify the name, as well as the dialplan number (in our case - **2200105**). Specify "**Dialplan Asterisk**" as the code type
New Dialplan Settings
4. Go to the "**Programme Code**" tab. Paste the following code into the black area:
```php
1,Answer()
n,Set(PeerNumber=${CHANNEL(endpoint)})
n,Set(MemberStatus=${DB(QueueMemberOnPause/${PeerNumber})})
n,Set(AppName=${IF($[ "${MemberStatus}" != "1" ]?PauseQueueMember:UnpauseQueueMember)})
n,Set(NewMemberStatus=${IF($[ "${MemberStatus}" == "1" ]?0:1)})
n,Exec(${AppName}(,Local/${PeerNumber}@internal/n))
n,Set(DB(QueueMemberOnPause/${PeerNumber})=${NewMemberStatus})
n,Playback(beep)
n,Hangup()
```
Code for dialplan
5. Go to the "**System file customization**" section
"System file customization' section
6. Open the file "**/etc/asterisk/extensions.conf**" for editing
"extensions.conf" file
7. Paste the following code at the end of the file:
