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  • MikoPBX Manual
    • Quick start
    • Getting to know MikoPBX
    • System requirements
  • Installation
    • Standalone Computer
    • Virtual Machine
      • VMware ESXi
      • VMware Fusion
      • VirtualBOX
      • VMware Workstation Pro
      • Hyper-V
      • Proxmox
    • Cloud
      • AWS
        • AWS deployment guide
        • AWS Marketplace
      • Microsoft Azure
      • Google Cloud
        • Google Cloud deployment guide
        • Google Cloud Marketplace
      • Hetzner cloud (In dev)
      • Digital Ocean
      • Alibaba Cloud
      • Vultr
    • Docker container
      • Docker installation and creating a user and directories
      • Running MikoPBX in a container
      • Running MikoPBX using docker compose
  • User manual
    • Telephony
      • Extensions
      • Call queues
      • IVR Menu
      • Conferences
      • Sound files
      • Call detail records (CDR)
    • Call Routing
      • Telephony providers
      • Incoming routing
      • Outbound routing
      • Night and Holiday Switch
    • Modules
      • Registration in the modules marketplace
      • Module management
      • Application dialplans
    • Maintenance
      • PBX update
        • Updating from the web interface
        • Updating from the MikoPBX console
        • Updating the docker
      • System log entries
      • Reboot
    • Network and Firewall
      • Network interface
      • Firewall
      • Anti brute force
    • System
      • General settings
      • Time Settings
      • Mail settings
        • Setting up E-mail notifications for the Gmail mail service
      • Asterisk Manager Interface(AMI)
      • System files customisation
  • FAQ
    • Setup
      • Installation on MDADM RAID1
      • Fine-tuning the firewall
      • Migrating MikoPBX to Another Server
        • Transfer Using Backup
        • Transfer using scheduled backup (SFTP)
        • Transfer using rsync
      • Reset to factory settings
      • Monitoring Providers on MikoPBX
    • Management
      • Change the login name
      • The extra disk space has run out, the disk size has increased
      • Storing Recordings in a Shared Windows Folder
      • Resetting WEB Interface Credentials
      • Backup Internet and Provider Re-Registration
    • Troubleshooting
      • Connecting to the PBX using SSH
        • Connecting to PBX using SSH client (Putty)
        • Connecting via SSH (Windows)
        • Connecting via SSH (Linux/MacOS)
      • Connecting to a PBX using WinSCP
      • Getting logs using the tcpdump application
      • Capturing Logs from PBX using Wireshark
      • Traffic Analysis Using Sngrep
      • Adjusting the volume
      • Troubleshooting sound problems
      • Jitter Configuration
    • Incoming Routing
      • Choosing a provider when redirecting to a mobile
      • Notification of Employment, Call Waiting
      • Black and white lists
      • Allow additional dialing of the internal number in the queue
      • Output of information about the did number
      • Setting individual non-working hours for a provider account
      • An example of the implementation of a typical route of incoming calls
      • Routing by DID Number
      • Normalization of incoming phone number
      • Basic IVR example
    • Outbound routing
      • Add P-Preferred-Identity and Remote-Party-ID header
      • Conference with a regular external subscriber
      • Outgoing with internal number dialing
      • Remove all special characters from the dialed number
      • Prohibiting calls via a backup route
      • Calls to emergency numbers
      • Number Templates
        • Uniform distribution of outgoing
        • Sample template: calls to another country
        • How to prohibit the replacement of "+" with 00
        • Changing the number prefix from "+345" to "347"
        • Changing the number prefix from "345, 347" to "+345"
        • Removing the area code from the number
        • Adding the prefix "1" to the number
      • Making Calls Through a Specific Provider
    • Scenarios and cases
      • Generate extensions by REST API
      • Missed Call Telegram Notifications
      • Call the company from your mobile and dial an extension to call a third-party company
      • Sending an incoming fax to email
      • Customer's assessment of the quality of service
      • Simulation of external calls
      • Disabling "off-hours" for VIP numbers
      • Registering multiple accounts from one provider
      • Setting up individual non-working hours for several providers on one host
      • Disable forwarding to mobile for internal calls
      • Unique background music for the queue
      • Pause for Queue agent
      • Dynamic Queue Agents
      • Setting up the "Paging" function
      • Limit the number of authorizations per SIP account
      • Call Monitoring (ChanSpy)
      • Conversion of Call History FreePBX -> MikoPBX
      • SSL Certificate for MikoPBX Web Interface from OPNSense
      • Hiding the Caller’s Number from Employees
    • Interconnections
      • Merging two MikoPBX
      • Integration of MikoPBX and Grandstream UCM6202
      • MikoPBX and FreePBX (PJSIP)
      • MikoPBX and FreePBX (IAX)
    • VoIP providers
      • Mango
      • Zadarma
    • Softphones
      • Bria Solo
      • Sessiontalk
      • MicroSIP
      • Groundwire
      • Zoiper
      • Jitsi
      • PhonerLite
      • Linphone (MacOS)
      • Telephone(MacOS)
      • Configuring webRTC client SIMPL5
      • Softphone.pro
      • 3CX Softphone
      • PortSIP
    • IP telefones
      • Snom D120
      • Yealink T19
    • VoIP gateways
      • GoIP4
      • Grandstream HT503
      • Using a Huawei E173 USB Modem for Calls (chan_dongle)
  • Modules
    • MIKO modules
      • for 1C:Enterprise
        • Панель телефонии 4.0 для 1С
        • Панель телефонии 1.0 для 1С
        • Модуль умной маршрутизации
      • Users groups
      • CRM Bitrix24 integration
      • Autoprovision
      • Let's Encrypt
      • Access control management
      • Module auto dialer
      • Backup
      • Synchronization with LDAP/AD
      • Callback module
  • other
    • Changelog
      • MikoPBX 2024.1
      • MikoPBX 2023.2
      • MikoPBX 2023.1.223
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  • Telephony providers
  • Incoming Routes (Incoming Routing)
  • Outgoing Routes (Outbound Routing)
  • Off-Work Time (Night and Holiday Switch)

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  1. User manual

Call Routing

Description of the MikoPBX routing section

Last updated 5 months ago

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The "Call Routing" section in MikoPBX is an interface for configuring call direction rules within the telephone system. Here, administrators can determine how to handle incoming and outgoing calls by setting conditions and routes for efficient distribution of calls among employees, departments, or external lines.

Telephony providers

Telephony providers in MikoPBX is the system section where connections to external communication operators are configured via internet protocols for IP telephony. Here, administrators can add and configure SIP trunk accounts or other types of connections that allow the system to make and receive calls to and from landline and mobile numbers.

In this article, you will find detailed documentation on connecting providers to the system, their configuration, and features.


Incoming Routes (Incoming Routing)

Incoming Routing in MikoPBX are a set of rules that define how the system handles incoming calls from external telephony providers. With them, administrators can set call directions based on various conditions such as the caller's number, time of day, or the specific number the call was received on. This enables automatic distribution of incoming calls to specific employees, departments, IVR menus, or call queues. Configuring incoming routes helps optimize call handling and improve customer service quality by providing flexible and efficient management of the company's telephone communications.

In this article, you will find detailed documentation on configuring incoming routing.


Outgoing Routes (Outbound Routing)

Outgoing Routes in MikoPBX are a set of rules and settings that determine how the system handles outgoing calls from employees to external numbers. With them, administrators can manage call direction through various telephony providers or communication lines based on certain conditions such as the dialed number, prefixes, time of day, or user access rights. This helps optimize communication costs, distribute load between channels, and implement security policies by restricting or allowing certain types of calls. Configuring outgoing routes provides flexibility and control over outgoing telephone communication, contributing to the effective operation of the company's communication system.

In this article, you will find detailed documentation on configuring outgoing routing.


Off-Work Time (Night and Holiday Switch)

Off-Work Time in MikoPBX is a tool for setting up call handling rules during periods when the company is not operating, such as at night, on weekends, or on holidays. With it, administrators can define how the system will handle incoming calls during off-hours: redirect to voicemail, play special voice messages, or forward calls to the mobile numbers of on-call staff. This allows for proper interaction with clients outside of working hours and maintains a high level of service.

In this article, you will find detailed documentation on setting up off-work time for your system.

Telephony providers
Incoming routing
Outbound routing
Night and Holiday Switch
"Call Routing" Section MikoPBX