Setting individual non-working hours for a provider account

Formulation of the problem

In MikoPBX, in the Call Routing → Night and Holiday section, rules for routing calls outside working hours are configured. These rules apply to all calls, regardless of which company number the client called. It is necessary to set individual non-working hours for the Zadarma provider. Working hours for this provider: from 9.00 to 18.00 Moscow time.

Solution

Method 1

1. Go to Modules → Dialplan Applications. Create a new application (Asterisk dialplan) following the instructions. Application parameters take the form:

Parameters of the created dialplan

1. The program code of the created application:

The program code of the application being created

The ExecIfTime command executes the specified Asterisk application if the current time matches the specified time specification. If we receive a call from 9:00 to 18:00 on any weekday (Monday to Friday), we redirect the call (Goto command) to 2003. 2003 is the IVR menu number.

Settings in the IVR menu

Otherwise, the call will be routed to the employee with extension 201.

1. Set up inbound routing rules for the created provider. Go to the Routing → Incoming routing section. We direct all incoming calls to the created application

Incoming route settings

Method 2

1. Find and copy the provider ID. To do this, go to the configuration of the required provider. In our example, this is SIP-1687941868

Provider ID

1. Go to System -> System file customization

System file customization section

1. Open the configuration file extensions.conf for editing.

Configuration file "extensions.conf"

1. Set the "Add to end of file" mode. In the black window, add the following code snippet:

[SIP-1687941868-incoming-custom]
exten => _.!,1,NoOp(check time)
    same => n,ExecIfTime(00:00-09:00,mon-fri,*,*?Macro(playback-exit,/offload/asterisk/sounds/other/out_work_times))
    same => n,ExecIfTime(18:00-23:59,mon-fri,*,*?Macro(playback-exit,/offload/asterisk/sounds/other/out_work_times))
    same => n,return

Code for extensions.conf

In the above code snippet, you need to make the correct context name.

Format of the created context:

[PROVIDER-ID-incoming-custom]

• PROVIDER-ID is the value that you saved in the second step of this instruction. In our example, this is SIP-1687941868.

Working hours are from 9.00 to 18.00, therefore it is necessary to set two intervals for non-working hours: 00:00-09:00 and 18:00-23:59.

ExecIfTime command

Let's analyze the ExecIfTime command in more detail. This command executes the specified Asterisk application if the current time matches the specified time specification. In our case, the command plays a sound file located in the /offload/asterisk/sounds/other/out_work_times directory in MikoPBX.

Command syntax:

ExecIfTime(times,weekdays,mdays,months?appname[(appargs)])

• times - Time ranges in 24-hour format

• weekdays - Days of the week (mon, tue, wed, thu, fri, sat, sun)

• mdays - Days of the month (1-31)

• months - Months (Jan, Feb, Mar, apr, etc.)

• appname[(appargs)] - Asterisk command specifying the call parameters

In our example, the time range, the range of days of the week are indicated. Instead of specifying days months and months, * are entered. This symbol means "for all other cases".

ExecIfTime(00:00-08:00,mon-fri,*,*?Macro(playback-exit,/offload/asterisk/sounds/other/out_work_times))