Getting logs using the tcpdump application
tcpdump is a Linux utility for capturing and analyzing network traffic. It allows you to monitor packets passing through a network interface in real time and save them for further analysis.
Capturing Logs with the tcpdump Application
Connect to your PBX via SSH (instructions here).
Run the following command:
tcpdump -i eth0 -n -s 0 -vvv -w /tmp/capturefilename.pcap

Reproduce the issue by making a phone call. After the call, press CTRL + C in the SSH console to stop tcpdump.

Connect to the PBX using WinSCP (instructions here).
Send the log file /tmp/capturefilename.pcap to technical support.

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