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System diagnostic

System logs section

Contains 3 tabs: Show log, System information, Capturing network packets.

Three sections

Show log section

This section allows you to view log files for detailed analysis of PBX operations.

  1. To start, select a file.

  2. Set the lines for the number of lines to fetch.

  3. Set the offset value to shift the selection.

  4. Set the filter by entering a string to be included in the selection.

Filters

The following options are available:

  1. Download the selected log as a file

  2. Refresh the log

  3. Auto-refresh the log

Example: Call Analysis

Suppose you need to analyze an outgoing call to the number 74952293042.

  1. Select the log file asterisk/verbose.

  2. Set the phone number 74952293042 as the filter.

  3. Set the limit to a sufficient value, such as 2000, to ensure all log entries are included.

  4. In the last line of the log selection, find the identifier:

[2023-03-18 16:28:17] VERBOSE[21654][C-0000000f] app_stack.c: Spawn extension (SIP-1676196499-22-outgoing, 74952293042, 13) exited non-zero on 'PJSIP/302-0000001a'

  1. In this example, the ID = C-0000000f.

  2. Repeat the log query but use the filter C-0000000f this time.

  3. You will receive the entire log of the dialplan process.

  4. The obtained data can be sent to technical support for further assistance.

System Information

System information section

The tab displays the following information:

  • Network settings

  • CPU load

  • RAM usage

  • iptables settings

Campuring network packets

This section allows you to perform a detailed analysis of errors in PBX operation.

Capturing Network Packets

You can start capturing network packets passing through the network interface.

  1. To start the process, press the Start button.

"Start" button

  1. Reproduce your issue: make a call or perform an action that causes the error or failure.

  2. Press the Stop and Download button.

"Stop" button

The network packets will automatically be saved in the archive MikoPBXLogs_log-tcpdump-XXXXXXXXXX. They should also automatically save in your browser's Downloads folder.

If you cannot find the archive in the Downloads folder, you can connect to the PBX via WinSCP and download it from the /storage/usbdisk1/mikopbx/tmp directory - the file will be log-tcpdump-XXXXXXXXXX.zip.

You can use the search function in WinSCP by entering "log-tcpdump*" in the file name field and specifying the search directory as "/storage"

Download All System Logs

You can download all system logs accumulated on the PBX. To do this, click the Download All System Logs button.

The system logs will automatically be saved in the archive MikoPBXLogs_log-sys-XXXXXXXXXX.zip. The logs should also automatically save in your browser's Downloads folder. You can also obtain this log archive from the /storage/usbdisk1/mikopbx/tmp directory by connecting to the PBX using WinSCP. The file will be log-sys-XXXXXXXXXX.zip.

Be careful! If there are many calls or heavy network "load" on the PBX, logs can take up a significant amount of disk space.

Other ways to collect logs:

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